FAQ


What areas and locations do you serve?

We serve all of Fargo–Moorhead in the Cass–Clay county area and other specially requested areas.

Do you have any cleaning limitations?

We handle just about all of your typical cleaning needs. We will not clean up chemical spills or messes as this requires a specific certification. We also do not service crime scenes or blood related messes.

Is a long-term contract required for service?

No, it is not. You can order a one-time or recurring service with a frequency that fits your needs in the best way.

Can I skip or reschedule an appointment?

Yes, absolutely. You can skip or reschedule your appointment. Please let us know 24 hours advance.

Can you provide any references?

We will happily give you references from our clients.

Will you send the same cleaning crew each time?

If you request us to assign a specific cleaning technician to your appointment, we will do our best to put her on a regular schedule with you. If unavailable, we will provide you another qualified cleaning technician.

What should I expect on my first appointment?

The cleaning technician will arrive to your house with the needed cleaning supplies and equipment. First he/she will explore the areas which need to be cleaned. We do not require you to be present if you are unable.

What should I do before you arrive?

We encourage you to clear away toys and clothing.

What time does your team arrive?

We have a half-hour arrival window for unpredictable circumstances like traffic or car trouble.

Do I have to be home when you clean?

It is up to you to decide. Usually, we start cleaning at 9 AM when customers are away at work (you must give us a garage code or leave key).

Do you bring the cleaning supplies and equipment?

We provide all equipment and supplies. However if you want us to use your supplies, that is not a problem at all.

How do I pay you?

You can pay by credit card, check, or cash. If you won’t be at home during the service, you can leave a check or cash on the counter or any other place preferable for you.